FAQs

1. General

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

2. Payment

What payment methods do you accept?

You can purchase on our website using a credit card.

We additionally offer support for Paypal.

You can choose these payment methods at checkout.

3. Shipping

Where do you ship?

We currently ship in the United States.

At this time we are not accepting orders requiring shipment to other countries.

Email Jackmansoninc@gmail.com for a custom inquiry.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 2-4 days to process it for delivery.

Orders are typically received within 7-10 days.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

4. Returns

Do you accept returns?

We do accept returns concerning the following conditions:

  • The item must have been sold on our online store.
  • The item shouldn’t have been used in any way.
  • The return or exchange request is made within 14 days of purchase.
  • The return is made within 7 days of the return or exchange request.

To ask for a return, please contact our support using our Contact Us page.

Can I exchange an item?

We do accept exchanges for sizing issues and they follow the same conditions as returns

To ask for an exchange, please mention that you would like your item to be exchanged with the same item and note the reason (ie, size, fit) when requesting our support.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.